Terms & Conditions

By accessing or using the Flower Park website, submitting an inquiry, placing an order, purchasing our products, or using a secure payment link, you agree to be bound by these Terms & Conditions and the policies linked from this page.

You must be legally able to enter into a purchase or obtain permission from a parent, guardian, or authorised representative before placing an order.

• Company, We, Us, or Our refers to Flower Park.
• You or Customer refers to the person placing an order or using our services.
• Products refers to our floral arrangements, bouquets, individual flowers, and related products.
• Services refers to the services provided by Flower Park, including floral arrangements, deliveries, custom orders, weddings, events, and corporate orders.
• Website refers to the Flower Park website.

You agree to provide accurate checkout, delivery, recipient, contact, and payment information. Flower Park is not responsible for delays, failed delivery attempts, or order issues caused by incomplete or incorrect details provided by the customer.

Flower Park works exclusively with fresh, imported and seasonal flowers sourced from international suppliers. Flowers are natural and perishable, so colour, shape, size, bloom stage, texture, and availability may vary from photographs, samples, or prior orders.

Availability and quality can be affected by seasonal conditions and international transportation, so specific flower varieties cannot always be guaranteed. While we make every effort to fulfil orders as requested, Flower Park may substitute an unavailable flower, colour, wrapping, vase, or decorative item with a suitable alternative of similar style and value.

If fresh flowers arrive in unsuitable condition due to circumstances beyond our control, including shipping or transportation issues, we may substitute the affected varieties. If no suitable alternative is available, we may cancel the order and issue a full refund.

Prices are shown in the currency displayed at checkout, currently LKR where shown on the website. Delivery fees, express options, and totals are displayed before payment where checkout is used. Prices are subject to change based on flower availability, seasonal conditions, import costs, and currency fluctuations.

Placing an order or submitting a payment request is an offer to purchase. Flower Park may refuse, cancel, or adjust an order where payment cannot be verified, details are incomplete, flower or material availability changes, a pricing or website error occurs, or fraud or misuse is suspected.

Online card payments are handled through PAYable. Card details are processed by the payment provider and are not entered directly into the Flower Park website.

Orders are confirmed once full payment has been received. An order may remain pending until Flower Park receives a successful payment notification or otherwise verifies payment.

Delivery options and fees are shown at checkout where available. Standard shipping is displayed as 4-5 days, and express shipping is displayed as 1-2 days when express delivery is enabled. Delivery is available within our stated delivery areas and is subject to the applicable delivery charges.

Customers are responsible for providing a complete delivery address, reachable phone number, recipient availability, and any information needed for successful delivery. See our Delivery Policy for more details.

Our arrangements are created using the freshest flowers available at the time of the order. Reference images, colour palettes, and preferred flower varieties may be used as guidance but cannot always be replicated exactly due to seasonal availability.

By placing a custom or “Trust Your Florist” order, you acknowledge and accept that the final arrangement may vary in flower varieties, size, shape, and composition while maintaining the agreed aesthetic and value.

Due to the perishable nature of fresh flowers, returns are generally not accepted. Cancellations may be accepted only if the order has not yet been prepared or sourced specifically for the customer.

Once an order has been prepared or dispatched, or flowers have been specially sourced or imported for it, cancellation may not be possible.

If an order arrives damaged or there is a significant issue with the arrangement, you must contact Flower Park within 2 hours of delivery and provide photographs of the arrangement for verification. Following verification, Flower Park may offer a replacement, partial refund, full refund, or another appropriate resolution at our discretion.

Refunds will only be issued where Flower Park is unable to fulfil an order or where a refund has been approved following verification. Flower Park may cancel an order because of flower availability, quality, transportation issues, or other circumstances beyond our reasonable control. In that case, the customer will be offered a suitable alternative or a full refund. See our Refund Policy for more details.

You agree to use our website only for lawful purposes and in a manner that does not infringe upon the rights of others or interfere with the operation of our website or services. You must not misuse the website, interfere with security features, submit false information, or attempt unauthorised access.

Website content, images, branding, floral styling, copy, layout, and other materials are owned by Flower Park or its licensors unless stated otherwise. They may not be copied, reproduced, or used commercially without permission.

We aim to keep the website and checkout available, but access may be interrupted by maintenance, network issues, payment-provider downtime, or events outside Flower Park's reasonable control.

To the extent permitted by law, Flower Park is not liable for indirect, incidental, or consequential losses arising from website use, order delay, substitution, non-availability, or third-party service issues. Nothing in these Terms excludes liability that cannot legally be excluded.

We may update these Terms & Conditions from time to time. The latest version will be posted on this page with the updated date above.

Please read our Privacy Policy to understand how Flower Park collects and uses customer information.