Privacy Policy

Flower Park collects information you choose to provide, including your name, email address, phone number, inquiry message, delivery address, billing or order details, selected floral preferences, and support communications.

During checkout or payment-link use, we collect order and payment reference information such as order numbers, PayHere payment IDs, payment status, currency, amount, delivery method, and related transaction metadata. We do not ask you to enter full card details on the Flower Park website.

The website may also collect technical information such as IP address, browser or device information, referrer, request headers, cart session details, and payment-link visit information for site operation, security, and fraud prevention.

We use customer information to:

• respond to inquiries and prepare custom floral requests;
• create, confirm, process, deliver, and support orders;
• generate and manage secure PayHere payment links;
• send order, inquiry, payment, and support communications;
• maintain cart, checkout, and website functionality;
• detect misuse, payment issues, fraud, or security incidents;
• meet accounting, operational, and legal obligations.

Online payments are securely processed by PayHere or another third-party payment provider used by Flower Park. Flower Park does not collect or store your full card number, CVV, or full payment credentials.

PayHere may provide Flower Park with payment confirmation details, payment status, payment method, masked card reference information, and transaction identifiers so that we can reconcile and fulfil your order.

We share information only where reasonably needed to operate Flower Park, including with payment processors such as PayHere, delivery or courier providers, website hosting and database providers, email service providers, professional advisers, and authorities where required by law.

We do not sell customer personal information. Service providers are expected to handle information only for the services they provide to Flower Park.

The website uses cookies and browser storage for practical site functions, including cart sessions, cart contents, checkout status, pending order cleanup, and administrative session features.

You can control cookies and storage through your browser settings. Some checkout, cart, or account-related features may not work correctly if they are blocked.

Flower Park uses reasonable administrative and technical safeguards to protect customer information. No website, payment system, or transmission method can be guaranteed to be completely secure.

We keep information for as long as reasonably needed for orders, inquiries, customer support, accounting records, dispute handling, fraud prevention, and legal obligations.

You may contact Flower Park to ask about your information, request corrections, or ask that information no longer needed for an active order or legal obligation be removed.

Flower Park does not knowingly collect personal information from children for online purchasing. If a child has provided information without appropriate permission, please contact us.

We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated date above.